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05 February, 2012

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15 November, 2011
The Commission for Energy Regulation has issued a press release in relation to the proposed national roll out of smart meters.

More information can be found if you click here
2 September, 2011
The Commission for Energy Regulation has published its Energy Customers Team Annual Report for 2010.

A copy of the report can be found here
26 August, 2011
The Commission is consulting on the guidelines that suppliers must use when setting out their Codes of Practice, Customer Charters and Terms and Conditions of Supply to Household Customers.

This consultation is open to all interested parties.

Full information can be found here
4 August, 2011
The Commission for Energy Regulation is examining complaints received in relation to a letter issued by Airtricity to a number of natural gas users.

More information can be found here
28 July, 2011
The Commission has today issued a public consultation on the Bord Gais Energy regulated tariffs for 1st October 2011.

Details of the press release can be found here

Details of the consultation can be found here
28 July, 2011
The Commission notes that the Department of Social Protection has published revised rates for the Gas Allowance and Electricity Allowance under the Household Benefit Scheme.

Details of the revised rates can be found here
28 April, 2011
The Commission has today published the results of its second consumer survey on attitudes and experience in the domestic electricity market in Ireland.

For more information on the results of the survey please click here
4 March, 2011
The Commission for Energy Regulation has announced that from 4th April 2011 domestic electricity tariffs will be deregulated.

You will find more information on the deregulation of electricity tariffs here

Details of the press release can be found here
25 January, 2011
The Commission for Energy Regulation has today published its Energy Customers Team Annual Report for 2009 Energy Customer Team Annual Report 2009 - CER.pdf

View Further Info (PDF)
22 October, 2010
The Commission has issued a public consultation on the costs associated with disconnection and its guidelines for suppliers on a Code of Practice on Disconnection.

This consultation is open to all interested parties until 5th November 2010.

Details of the full consultation can be found here
6 August, 2010
The Commission for Energy Regulation has issued a decision in relation to the application of the PSO Levy from 1st October 2010.

The decision can be found here.

For general information on the PSO Levy please click here.
29 July, 2010
The Commission for Energy Regulation proposes no changes to Bord Gais Energy natural gas tariffs from 1st October 2010.

For more information click here
25 May, 2010

The National Consumer Agency has launched a new budgeting tool for consumers.

The Economiser allows consumers to compare their spending with other similar consumers and then provides tips which can help to make savings on groceries, TV, telecoms, energy and mobile phone spending.

To access the Economiser tool click here
28 April, 2010
The Commission for Energy Regulation has today launched a new safety awareness campaign known as “Safe Electric”.

This campaign aims to increase awareness of the need to hire a Registered Electrical Contractor when getting any electrical work done in their home and to ask for a certificate when the work is complete.
21 April, 2010
The Commission has launched a paper setting out the way in which it will deregulate ESB Customer Supply. This will mean ESB Customer Supply tariffs will no longer be regulated.

From 1st October 2010 this will apply to all business customers.
8 April, 2010
The Commission for Energy Regulation has launched a new electrical safety information website to provide customers with information on the regulation of electrical contractors.

Please visit www.safeelectric.ie for more information.
12 March, 2010
The Energy Customers Team will be holding two consumer clinics at the County Library in Tallaght from 1pm to 3pm on Monday 15th March and Wednesday 24th March. (Beside the Square Shopping Centre)

Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.
25 January, 2010
The Energy Customers Team will be holding a consumer clinic on Tuesday 2nd February at the county library in Tallaght from 2pm to 5pm. (Beside the Square Shopping Centre)

Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.
6 January, 2010
The Commission for Energy Regulation has approved an 8% on average reduction in Bord Gais Energy's domestic natural gas tariffs.

The reduction will apply from 1st Fepruary 2010. Click here for more information on the tariffs to apply.

View Further Info (PDF)
22 December, 2009
The Commission today publishes its 2008 Energy Customers Team annual report.

View Further Info (PDF)

Please Note: We are currently experiencing very high levels of contact from customers which is leading to delays in responding to correspondence and also to answering our phones. If you cannot get through directly to us on the phone, please leave us a voicemail and we will return your call in turn.

Energy Customers Team

Commission for Energy Regulation

P.O. Box 11934
Dublin 24

Tel: 1890 404 404

Fax: (01) 4000 850

Email: energycustomers@cer.ie

If you are contacting us to make a complaint please use our complaint form to set out your complaint: Complaint Form.doc

Accessibility

In accordance with section 26(2) of the Disability Act 2005, the Commission for Energy Regulation has appointed Ms. Fiona Hannon as Access Officer.

The Access Officer is responsible for providing or arranging for, and co-ordinating assistance and guidance, to persons with disabilities accessing services provided by the Commission for Energy Regulation and generally to act as a point of contact for people with disabilities wishing to access such services.

Contact details are as follows:

Ms. Fiona Hannon
Access Officer
P.O. Box 11934
Tallaght
Dublin 24

Tel: (01) 4000 800
Fax: (01) 4000 850

Email: accessofficer@cer.ie

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15 November, 2011

2 September, 2011

26 August, 2011

4 August, 2011

28 July, 2011

28 July, 2011

28 April, 2011

4 March, 2011

25 January, 2011

22 October, 2010

6 August, 2010

29 July, 2010

25 May, 2010

28 April, 2010

21 April, 2010

8 April, 2010

12 March, 2010

25 January, 2010

6 January, 2010

22 December, 2009