energycustomers.ie - Electricity

29 July, 2010

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25 May, 2010

The National Consumer Agency has launched a new budgeting tool for consumers.

The Economiser allows consumers to compare their spending with other similar consumers and then provides tips which can help to make savings on groceries, TV, telecoms, energy and mobile phone spending.

To access the Economiser tool click here
28 April, 2010
The Commission for Energy Regulation has today launched a new safety awareness campaign known as “Safe Electric”.

This campaign aims to increase awareness of the need to hire a Registered Electrical Contractor when getting any electrical work done in their home and to ask for a certificate when the work is complete.
21 April, 2010
The Commission has launched a paper setting out the way in which it will deregulate ESB Customer Supply. This will mean ESB Customer Supply tariffs will no longer be regulated.

From 1st October 2010 this will apply to all business customers.
8 April, 2010
The Commission for Energy Regulation has launched a new electrical safety information website to provide customers with information on the regulation of electrical contractors.

Please visit www.safeelectric.ie for more information.
12 March, 2010
The Energy Customers Team will be holding two consumer clinics at the County Library in Tallaght from 1pm to 3pm on Monday 15th March and Wednesday 24th March. (Beside the Square Shopping Centre)

Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.
25 January, 2010
The Energy Customers Team will be holding a consumer clinic on Tuesday 2nd February at the county library in Tallaght from 2pm to 5pm. (Beside the Square Shopping Centre)

Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.
6 January, 2010
The Commission for Energy Regulation has approved an 8% on average reduction in Bord Gais Energy's domestic natural gas tariffs.

The reduction will apply from 1st Fepruary 2010. Click here for more information on the tariffs to apply.

View Further Info (PDF)
22 December, 2009
The Commission today publishes its 2008 Energy Customers Team annual report.

View Further Info (PDF)

Introduction

Although ESB Networks aim to read your meter 4 times a year, this is not always possible and sometimes estimated reads will be used to calculate your bills. This will always be clearly marked with a letter on the bills showing how they have calculated the units used:

A or no letter means an actual meter read by ESB Networks.

C – means a read submitted by the customer.

E – Estimated bills based on previous consumption.

Estimated Bills
How to Read Your meter

Estimated bills

If you receive a bill which has been estimated, you should check your meter to see if there is a significant difference between the estimate and what is shown by the meter. If there is a difference you can submit your own meter read to ESB Networks by phone on 1850 337 777 or you can submit a meter read online. ESB Networks will use this information to update their estimates to make them more accurate in the future.

If you would also like to have your bill corrected, you should contact your supplier directly when you receive the bill.