29 July, 2010

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latest news
  • 25 May, 2010

    The National Consumer Agency has launched a new budgeting tool for consumers. 

    The Economiser allows consumers to compare their spending with other similar consumers and then provides tips which can help to make savings on groceries, TV, telecoms, energy and mobile phone spending. 

     

    To access the Economiser tool click here



  • 28 April, 2010

    The Commission for Energy Regulation has today launched a new safety awareness campaign known as “Safe Electric”.

    This campaign aims to increase awareness of the need to hire a Registered Electrical Contractor when getting any electrical work done in their home and to ask for a certificate when the work is complete.

  • 21 April, 2010

    The Commission has launched a paper setting out the way in which it will deregulate ESB Customer Supply.  This will mean ESB Customer Supply tariffs will no longer be regulated.

    From 1st October 2010 this will apply to all business customers.

  • 8 April, 2010

    The Commission for Energy Regulation has launched a new electrical safety information website to provide customers with information on the regulation of electrical contractors. 

    Please visit www.safeelectric.ie for more information.

  • 12 March, 2010

    The Energy Customers Team will be holding two consumer clinics at the County Library in Tallaght from 1pm to 3pm on Monday 15th March and Wednesday 24th March. (Beside the Square Shopping Centre)

    Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.

  • 25 January, 2010

    The Energy Customers Team will be holding a consumer clinic on Tuesday 2nd February at the county library in Tallaght from 2pm to 5pm. (Beside the Square Shopping Centre)

    Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.

  • 6 January, 2010

    The Commission for Energy Regulation has approved an 8% on average reduction in Bord Gais Energy's domestic natural gas tariffs. 

    The reduction will apply from 1st Fepruary 2010. Click here for more information on the tariffs to apply.

    View Further Info (PDF)
  • 22 December, 2009

    The Commission today publishes its 2008 Energy Customers Team annual report.

    View Further Info (PDF)
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Réamhrá

Fáilte chuig energycustomers.ie, an suíomh ghréasáin ón Choimisiún um Rialáil Fuinnimh do chustaiméirí cónaitheacha.

Tá an t-eolas ar an suíomh seo á chur ar fáil le comhairle agus le cúnamh bunúsach a sholáthar maidir le leictreachas and gás agus maidir le hábhair atá gaolmhar. Tá sé mar aidhm ag an suíomh seo a bheith ina fhoinse eolais agus chabhrach dóibh siúd atá suim acu san ábhar.


Cé hé sinn?

Bunaíodh  An Coimisiún um Rialáil Fuinnimh i 1999 chun an earnál leictreachais  a rialáil.  Leathnaíodh a chumhacht i 2002 chun deighleáil le ghás nádurtha.

Tá sé de dhualgas orainn oibriú ar son chustaimeirí leictreachais agus gháis.  Táimid neamhspleach ar an earnáil fuinnimh. 

Tá triúr choimisinéirí mar baill den  Choimisiun.  Is é Michael G. Tutty an Cathaoirleach.  Is iad an dhá choimisineir eile ná Tom Reeves agus Dermot Nolan. 

An Coimisiún

 Michael G. Tutty Photograph

 Tom Reeves

 Dermot Nolan

Michael G. Tutty
Cathaoirleach

Tom Reeves
Coimisinéir

Dermot Nolan
Coimisinéir


Our Values

Tá an Coimisiún tiomanta chun ár bhfeidhmeanna a chur i gcrích i mbealach cóir neamhchlaonta cothrom agus trédhearcach. Cuirfimid seirbhís ghairmiúil agus éifeachtúil ar fáil dár bpáirtithe leasmhara go léir agus feidhmeoimid go hiontaofa agus go neamhchlaonta an t-am go léir.

Ráiteas Misin an CRF

I ndomhan ina bhfuil soláthar agus praghsanna fuinnimh sár-luaineach, is é misean an CRF, agus é ag feidhmiú ar mhaithe le leas na dtomhaltóirí, ná a chinntiú:

  • go bhfanann na soilse ar lasadh,
  • go leanann sreabhadh an gháis ar aghaidh,
  • go mbíonn na praghsanna a ghearrtar cóir agus réasúnta,
  • go gcosnaítear an comhshaol, agus
  • go gcuirtear leictreachas agus gás ar fáil go sábháilte.

Ról na Foirne do Custaiméirí

Is é ról an Energy Customers Team  ná athbhreithniú neamhspléach a

dhéanamh ar ghearáin a chuireann custaiméirí isteach chun dearbhú a thabhairt gur tugadh aird ar dheacrachtaí atá acu lena soláthraí nó oibreoir líonra, de réir rialacha agus pholasaithe an tionscail. Sa chás go gcreideann custaiméir nach ndearadh a sholáthraí nó oibritheoir líonra deileáil oiriúnach lena ghearán, d’fhéadfadh an Energy Customers Team  fiosrú iomlán a dhéanamh ar an deacracht a bhí ag an gcustaiméir le seiceáil an bhfuil gearán dlisteanach aige/aici. Chomh maith le hathbhreithniú a dhéanamh ar cheisteanna agus gearáin na gcustaiméirí, cuireann an Energy Customers Team  ionchur ar fáil do pholasaí tionscaoil tríd an monatóireacht a dhéanann siad ar ghearáin agus deacrachtaí comónta a bhíonn ag custaiméirí.


Energy Customers Team
An Coimisiún um Rialáil Fuinnimh
An Malartán
Cearnóg Belgard Thuaidh
Tamhlacht
Baile Átha Cliath 24

Guthán : 1890 404 40
Facs : 01 4000 850

Ríomhphost : email us

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