Introduction
Although Bord Gáis Networks aim to read your meter 4 times a year, this is not always possible and sometimes extra estimated reads are used to calculate your bills. This will always be clearly marked with a letter on your bill showing how your supplier has calculated the units used:
A or no letter means an actual meter read by Bord Gáis Networks.
C – means a read submitted by the customer.
E – means your bill has been calculated using an estimated meter reading.
Estimated Bills
How to Read Your Meter
Estimated Bills
If you receive a bill which has been estimated, you should check your meter to see if there is a significant difference between the estimate and what is shown by the meter. If there is a difference you can submit your own meter read to Bord Gáis Networks by phone on 1850 427 732. This information assists with more acurate estimated reads being calculated. If you have missed the meter readers call and you submit your own reading within 3 days of this, the read that you submit will be sent to your supplier for your next bill.
If you would also like to have your bill corrected, you should contact your supplier directly when you receive the bill.
How to Read Your Meter
Meters can be one of two types, Dial Card Meter or Digital Meter.
Dial Card Meter (Type A)
If your meter displays a series of dials (clocks), like the diagram below, the four small dials at the bottom should be read from left to right.
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The position of the pointer on the dial indicates what the reading should be.
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If the pointer is between two figures, use the lower figure, e.g. if it is between 7 and 8, use 7. However, if the pointer is between 9 and 0, use 9.
The reading on the Type A meter in this example is 8692.
Digital Meter (Type B)
If your meter has direct reading digits, like the diagram below, read the figures as they are shown.
The reading on Type B meter in this example is 8765.