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05 February, 2012

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15 November, 2011
The Commission for Energy Regulation has issued a press release in relation to the proposed national roll out of smart meters.

More information can be found if you click here
2 September, 2011
The Commission for Energy Regulation has published its Energy Customers Team Annual Report for 2010.

A copy of the report can be found here
26 August, 2011
The Commission is consulting on the guidelines that suppliers must use when setting out their Codes of Practice, Customer Charters and Terms and Conditions of Supply to Household Customers.

This consultation is open to all interested parties.

Full information can be found here
4 August, 2011
The Commission for Energy Regulation is examining complaints received in relation to a letter issued by Airtricity to a number of natural gas users.

More information can be found here
28 July, 2011
The Commission has today issued a public consultation on the Bord Gais Energy regulated tariffs for 1st October 2011.

Details of the press release can be found here

Details of the consultation can be found here
28 July, 2011
The Commission notes that the Department of Social Protection has published revised rates for the Gas Allowance and Electricity Allowance under the Household Benefit Scheme.

Details of the revised rates can be found here
28 April, 2011
The Commission has today published the results of its second consumer survey on attitudes and experience in the domestic electricity market in Ireland.

For more information on the results of the survey please click here
4 March, 2011
The Commission for Energy Regulation has announced that from 4th April 2011 domestic electricity tariffs will be deregulated.

You will find more information on the deregulation of electricity tariffs here

Details of the press release can be found here
25 January, 2011
The Commission for Energy Regulation has today published its Energy Customers Team Annual Report for 2009 Energy Customer Team Annual Report 2009 - CER.pdf

View Further Info (PDF)
22 October, 2010
The Commission has issued a public consultation on the costs associated with disconnection and its guidelines for suppliers on a Code of Practice on Disconnection.

This consultation is open to all interested parties until 5th November 2010.

Details of the full consultation can be found here
6 August, 2010
The Commission for Energy Regulation has issued a decision in relation to the application of the PSO Levy from 1st October 2010.

The decision can be found here.

For general information on the PSO Levy please click here.
29 July, 2010
The Commission for Energy Regulation proposes no changes to Bord Gais Energy natural gas tariffs from 1st October 2010.

For more information click here
25 May, 2010

The National Consumer Agency has launched a new budgeting tool for consumers.

The Economiser allows consumers to compare their spending with other similar consumers and then provides tips which can help to make savings on groceries, TV, telecoms, energy and mobile phone spending.

To access the Economiser tool click here
28 April, 2010
The Commission for Energy Regulation has today launched a new safety awareness campaign known as “Safe Electric”.

This campaign aims to increase awareness of the need to hire a Registered Electrical Contractor when getting any electrical work done in their home and to ask for a certificate when the work is complete.
21 April, 2010
The Commission has launched a paper setting out the way in which it will deregulate ESB Customer Supply. This will mean ESB Customer Supply tariffs will no longer be regulated.

From 1st October 2010 this will apply to all business customers.
8 April, 2010
The Commission for Energy Regulation has launched a new electrical safety information website to provide customers with information on the regulation of electrical contractors.

Please visit www.safeelectric.ie for more information.
12 March, 2010
The Energy Customers Team will be holding two consumer clinics at the County Library in Tallaght from 1pm to 3pm on Monday 15th March and Wednesday 24th March. (Beside the Square Shopping Centre)

Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.
25 January, 2010
The Energy Customers Team will be holding a consumer clinic on Tuesday 2nd February at the county library in Tallaght from 2pm to 5pm. (Beside the Square Shopping Centre)

Members of the team will be on hand to answer questions you may have about natural gas and electricity supply.
6 January, 2010
The Commission for Energy Regulation has approved an 8% on average reduction in Bord Gais Energy's domestic natural gas tariffs.

The reduction will apply from 1st Fepruary 2010. Click here for more information on the tariffs to apply.

View Further Info (PDF)
22 December, 2009
The Commission today publishes its 2008 Energy Customers Team annual report.

View Further Info (PDF)

Electricity Suppliers
Gas Suppliers
Electricity Networks
Gas Networks
Emergency Numbers
Energy Efficiency
Useful Contact Numbers
Electrical Contractor Regulation

Electricity Suppliers
Logo	Details
	Airtricity Airtricity House Ravenscourt Office Park Sandyford Dublin 18 Tel: 1850 40 40 80 Fax: 01 6556 444 Email: switchyourhome@airtricity.com or sales@airtricity.com Web: www.airtricity.com
	Bord Gais Energy - Electricity Bord Gáis Energy PO Box 10943 Dublin 1 Domestic Customers: Tel: Sales: 1850 48 58 68 Customer Services: 1850 22 22 55 (outside Ireland +353 1 602 1550) Minicom: 1850 22 22 53 Email: elecsales@bordgais.ie Business Customers: Tel: 1850 42 77 00 Fax: 01 6021398 Email: electricitysme@bordgais.ie Web: www.thebigswitch.ie
	Business Customers Only at This Time Energia Mill House Ashtowngate Navan Road Dublin 15 Tel: 1850 363 744 Fax: 048 9068 5902 Email: info@energia.ie Web: www.energia.ie
	Electric Ireland St. Margaret’s Road Finglas Dublin 11. Switching: 1850 30 50 90 Tel: 1850 372 372 Fax: 021 4844532 Email: info@electricireland.ie Web: www.electricireland.ie
	Endesa Ireland Very Large Business Customers Only at This Time 5th Floor 3 Grand Canal Plaza Grand Canal Street Upper Dublin 4 Tel: 01 522 8300 Fax: 01 522 8301 Email: brian.connolly@endesaireland.com
	PrePayPower.ie Providing prepay electricity only Freepost 34 Main Street Blackrock Co. Dublin Tel: 1890 987 839 Email: info@prepaypower.ie Web: www.prepaypower.ie
	Business Customers Only at This Time VAYU Limited 3rd Floor Macken house 39-40a Mayor Street Dublin 1 Tel: +353 (0)1 884 9400 Fax: +353 (0)1 876 1825 Email: switch@vayu.ie Web: www.vayu.ie

Gas Suppliers
Logo	Details
	Airtricity Airtricity House Ravenscourt Office Park Sandyford Dublin 18 Tel: 1850 40 40 80 Fax: 01 6556 444 Email: switchyourhome@airtricity.com or sales@airtricity.com Web: www.airtricity.com
	Business Suppliers: Bord Gáis Energy Supply PO Box 10943 Dublin 1 Tel: 1850 427 349 Fax: 1850 427 350 Email: businessdirect@bordgais.ie Web: www.bordgaisenergysupply.ie/business Domestic Suppliers: Bord Gáis Energy Supply PO Box 10943 Dublin 1 Tel: 1850 632 632 Fax: 1850 631 631 Fax from overseas: +353 (0)1 6021398 Email: info@bordgais.ie Web: www.bordgaisenergysupply.ie
	Business Customers Only at This Time Energia Mill House Ashtowngate Navan Road Dublin 15 Tel: 1850 363 744 Fax: 048 9068 5902 Email: info@energia.ie Web: www.energia.ie
	ESB Electric Ireland St. Margaret’s Road Finglas Dublin 11. Switching: 1850 30 50 90 Tel: 1850 372 372 Fax: 021 4844532 Email: info@esbelectricireland.ie Web: www.esbelectricireland.ie
	Domestic & NDM Industrial Customers (currently not quoting RTF customers) Flogas Natural Gas Ltd Dublin Road Drogheda Co. Louth Tel: 1850 306 800 Fax: 041 9834652 Email: info@flogasnaturalgas.ie Web: www.flogasnaturalgas.ie
	Business Customers Only at This Time VAYU Limited 3rd Floor Macken house 39-40a Mayor Street Dublin 1 Tel: +353 (0)1 884 9400 Fax: +353 (0)1 876 1825 Email: switch@vayu.ie Web: www.vayu.ie

Electricity Networks

Logo

Details

ESB Networks

Emergency Reporting:

1850 372 999

Customer Services:

1850 372 757

Email: esbnetworks@esb.ie

Submitting Meter Reading Details:

1850 337 777

ESB Networks provides a phone-in meter reading service for all customers
Website: www.esbnetworks.ie

Gas Networks
Logo	Details
	Emergency Reporting: 1850 20 50 50 Customer Services: 1850 200 694 networksinfo@bge.ie Carbon Monoxide Information: 1850 79 79 79

Emergency Numbers

Electricity	1850 372 999 ESB Networks operates this phone line. This number operates 24 hours a day 365 days a year.
Gas	1850 20 50 50 Bord Gais Networks operates this number operates 24 hours a day 365 days a year.

Energy Efficiency
Logo	Details
	Sustainable Energy Ireland Telephone: 1850 376 666 Website: www.sei.ie
	Power of One Website: www.powerofone.ie

Useful Contact Numbers
Logo	Details
	National Consumer Agency Lo-call: 1890 432 432 Telephone: 01 402 5555 Address: 4 Harcourt Road, Dublin 2 Website: www.nca.ie You can access the NCA's Economiser budgeting tool here
	Consumer Association Telephone: (01) 497 8600 Address: 43-44 Chelmsford Road, Ranelagh, Dublin 6 Website: www.consumerassociation.ie
	Sustainable Energy Ireland Telephone: 1850 376 666 Website: www.sei.ie
	Money Advice and Budgeting Service Telephone: 1890 28 34 38 Website: www.mabs.ie
	Department of Social and Family Affairs Telephone: 1890 66 22 44 Website: www.welfare.ie
	Citizens Information Website: www.citizensinformation.ie
	Energy Action Website: www.energyaction.ie
	Age Action Ireland Telephone: 01 475 6989 Address: 30/31 Lower Camden Street, Dublin 2 Website: www.ageaction.ie
	European Consumer Centre Telephone: 01 809 0600 Website: www.eccdublin.ie

Electrical Contractor Regulation
Logo	Details
	Electrical Contractor Safety & Standards Association Telephone: 064 37266 Website: www.ecssa.ie
	Register of Electrical Contractors of Ireland Telephone: 01 4929966 Website: www.reci.ie

Gas Installer Regulation
Logo	Details
Item	Register of Gas Installers of Ireland Telephone: 01 4997998 Website: www.rgii.ie
Item	Item

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15 November, 2011

2 September, 2011

26 August, 2011

4 August, 2011

28 July, 2011

28 July, 2011

28 April, 2011

4 March, 2011

25 January, 2011

22 October, 2010

6 August, 2010

29 July, 2010

25 May, 2010

28 April, 2010

21 April, 2010

8 April, 2010

12 March, 2010

25 January, 2010

6 January, 2010

22 December, 2009